Store Operations

LEAVE THE DAY-TO-DAY STORE MANAGEMENT TO US.

Managing eCommerce site operations can be tedious and time consuming. Keep your team focused on your business – and we’ll keep your online storefront running like a well-oiled machine.

OUR SERVICES

PRODUCT CATALOG AND CONTENT MANAGEMENT

To ensure a positive customer experience, it’s critical that your product catalog is always up-to-date and your eCommerce storefront accurately reflects current promotions. At SP Commerce, we take care of updating and categorizing your product catalogs, managing your product launches and seasonal promotions and ensuring your product pricing always aligns with marketing campaigns.

MARKETING COORDINATION AND SUPPORT

Our performance marketing experts work closely with you to integrate and manage marketing campaigns on your site and maximize the capabilities of your online channel. From setting up promotional codes and coupons to running promotional, transactional and triggered email marketing campaigns, our team has you covered.

ORDER AND PAYMENTS MANAGEMENT

By monitoring all orders, payments and deliveries, our team ensures that your customers have their expectations met or, ideally, exceeded. They manage all delivery and return activities and work with regional warehouses to ensure timely order processing. They’ll also keep an eye on your store and delivery performance analytics to ensure you’re running on all cylinders, all the time.

CUSTOMER INTERACTION MANAGEMENT

We handle all aspects of your customer interactions to ensure a consistent, positive experience and timely issue resolution. This includes coordinating customer care across all geographies, managing customer complaints and delivery escalations and analyzing and reporting on customer service performance.

CONTENT MANAGEMENT AND CONVERSION CONSULTING

A high-functioning eCommerce site requires constant maintenance, which can be a difficult undertaking through the peaks and valleys of seasonal product launches and staffing changes. In addition to product catalog and marketing campaign updates, our site content managers will act as an extension of your team to keep your site running smoothly. They also apply best practices, competitor insight and in-depth analysis to help transition your customers from site entry to conversion through general usability and navigation consulting, third-party integration and multivariate testing.

PERFORMANCE ANALYTICS

In addition to daily maintenance and account management, we monitor ongoing performance to make sure that content and promotions perform as expected. From revenue analysis and conversion rates to promotion performance and shopping cart abandonment rates, our team is focused on achieving optimal results.

WANT TO LEARN MORE?

Create an experience that will keep them coming back for more.